Returns Information
At Calm Creations by L, we want you to be completely satisfied with your purchase. This page outlines our policy should you need to return an item. Our aim is to make the returns process as straightforward as possible.
We understand that sometimes a return or exchange may be necessary. Please review the following frequently asked questions regarding our returns policy.
Frequently asked Questions
What's your policy if a customer wants to return an eco-friendly card or Fairtrade gift?
Items can be returned at your own cost within 30 days of receiving the item. Please ensure the item is in its original condition.
What should customers do if their order arrives damaged?
If your order arrives damaged, please get in contact with us as soon as possible. We will require photo evidence of the damage to process a refund or arrange for a replacement.
How long does it typically take for a customer to receive their refund after a return?
Once the item is received back with the seller, your refund will be processed. The funds should appear in your bank account within 5-7 working days.
Do you offer exchanges if someone wants a different item instead?
While we do not directly offer exchanges, you can return the unwanted item according to our standard returns policy and place a new order for the item you would prefer.
Who covers the cost of return postage?
Customers are responsible for the cost of return postage, unless the item was received damaged or faulty.
Need further assistance?
If you have any other questions, please don't hesitate to get in touch. We're here to help make your experience with us a positive one!